Terms and Conditions

General

  1. The Membership card is the property of the issuing agent and must be returned upon request. Membership card is valid only to the date embossed on said cards. Membership card has no cash value. Membership term is valid for one (1) year after initial purchase date.
  2. Khaisilk Plus membership and its collaterals have no cash value.
  3. Khaisilk Plus membership is not transferable unless stated otherwise.
  4. Khaisilk Plus reserves the right to change, modify or amend membership benefits, participating hotels & restaurants listings and any terms and conditions communicated in this or any other Khaisilk Plus material, at its absolute discretion at any time, without giving a reason and without notice.
  5. A member may terminate his or her membership by giving notice in writing and by returning the membership card, all certificates and receipts within 10 days of receiving the membership pack.
  6. Khaisilk Plus shall not be liable for any amount greater than the membership fee to any member as a result of cancellation of his or her membership.
  7. Without prejudice to any other mode of proof, through payment for Khaisilk Plus a member accepts these terms and conditions as amended from time to time and agrees to be bound by them.
  8. Khaisilk Plus reserves the right to cancel or suspend membership at any time, if it is suspected the membership is being operated fraudulently.
  9. The list of participating restaurants is subject to change without notice. Please confirm availability when booking.
  10. Any certificate issued as part of the membership shall not be replaced if lost. Lost or stolen cards must be reported to Khaisilk Plus Customer Service Centre. A processing fee of five hundred and fifty thousand (550,000) VND will be charged for each replacement membership card, with the same expiration date as the previously issued card.
  11. Should, for any reason, the Khaisilk Plus membership program be discontinued, Khaisilk Corporation and the hotel and restaurants included in Khaisilk Plus shall have no financial liability to the member.
  12. You must be 18 years of age or above to join Khaisilk Plus.
  13. Blackout dates may apply´╝Ü
    Membership Card - Blackout dates Include: Christmas Eve, Christmas Day, New Year's Eve. Please check when booking membership benefits are available on the date required.